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Job Overview
A non-profit healthcare organization is seeking a Call Center Supervisor to join their team. Responsibilities will include ensuring all call center operations are running smoothly, supervising the representatives, and resolving escalated complaints.
Skills and Requirements
- Conduct training for new hires.
- Maintain a scheduling database to track the availability of associates.
- Continuously improve the patient experience.
- Analyze call center data and metrics to identify areas of improvement.
- 1-2 years in a medical front desk or call center environment.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientFriendlyGreeting ClientsLeadershipManagementMulti TaskingOrganizedPatienceProblem SolverProfessionalismSchedulingTime ManagementVerbal CommunicationWritten Communication
Hard Skills:
Administrative SkillsClient ServicesCustomer SatisfactionCustomer ServiceCustomer SupportHIPAAReceptionistTech Savvy
Salary Range:
$50,000-$75,000
Working hours:
Full-time
