Call Center Supervisor – Brooklyn, NY # 76480

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  • Brooklyn, NY 11204, USA
Job Overview

A non-profit healthcare organization is seeking a Call Center Supervisor to join their team. Responsibilities will include ensuring all call center operations are running smoothly, supervising the representatives, and resolving escalated complaints.

Skills and Requirements

  • Conduct training for new hires.
  • Maintain a scheduling database to track the availability of associates.
  • Continuously improve the patient experience.
  • Analyze call center data and metrics to identify areas of improvement.
  • 1-2 years in a medical front desk or call center environment.

Skill Required:

Soft Skills:

Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientFriendlyGreeting ClientsLeadershipManagementMulti TaskingOrganizedPatienceProblem SolverProfessionalismSchedulingTime ManagementVerbal CommunicationWritten Communication

Hard Skills:

Administrative SkillsClient ServicesCustomer SatisfactionCustomer ServiceCustomer SupportHIPAAReceptionistTech Savvy

Salary Range:


Working hours:


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