Job Overview
A travel agency seeks a Customer Service Manager to oversee Customer Relationship Management (CRM). The ideal candidate has the skills to ensure all clients are provided with top-quality service.
Skills and Requiremets
- Manage and delegate incoming tickets.
- Assist VIP clients with professional service.
- Oversee the customer service workflow.
- Excellent written and verbal communication skills.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientFriendlyGreeting ClientsListeningManagementMulti TaskingOrganizedProblem SolverProfessionalismPunctualVerbal CommunicationWritten Communication
Hard Skills:
Administrative SkillsClient RelationsClient ServicesCRM Customer Relationship Management SoftwareCustomer SatisfactionCustomer ServiceTech Savvy
Salary Range:
$50,000-$75,000
Working hours:
Full time
