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Job Overview
A technology services company is seeking a Customer Service Representative to join their team. The candidate will provide high-quality customer service to merchants by responding to inquiries from the support desk via email and telephone.
Skills and Requirements
- Ensure timely reporting, referral, follow-up, and escalation of merchant issues.
- Help build and maintain knowledge sources and training materials for inter and intra-departmental training and onboarding.
- Act as liaison between merchants and internal departments to communicate, research, and investigate client issues while driving the ticket toward resolution.
- Analyze data and workflows to determine root causes and make recommendations to resolve current problems while gaining efficiencies for future similar problems.
- No experience necessary, 1 – 2 years of related experience preferred.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientFriendlyMulti TaskingOrganizedPatiencePrioritizingProblem SolverProfessionalismQuick to Grasp New IdeasTeam PlayerTime ManagementVerbal CommunicationWritten Communication
Hard Skills:
Administrative SkillsClient RelationsClient ServicesCustomer ServiceCustomer SupportRecord KeepingTech Savvy
Salary Range:
$0-$50,000
Working hours:
Full-time
