Customer Service Representative – Brooklyn, NY # 77075

Candibots Jobs. Easy-1-Click-Apply
  • Brooklyn, NY 11205, USA
Job Overview

A technology services company is seeking a Customer Service Representative to join their team. The candidate will provide high-quality customer service to merchants by responding to inquiries from the support desk via email and telephone.

Skills and Requirements

  • Ensure timely reporting, referral, follow-up, and escalation of merchant issues.
  • Help build and maintain knowledge sources and training materials for inter and intra-departmental training and onboarding.
  • Act as liaison between merchants and internal departments to communicate, research, and investigate client issues while driving the ticket toward resolution.
  • Analyze data and workflows to determine root causes and make recommendations to resolve current problems while gaining efficiencies for future similar problems.
  • No experience necessary, 1 – 2 years of related experience preferred.

Skill Required:

Soft Skills:

Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientFriendlyMulti TaskingOrganizedPatiencePrioritizingProblem SolverProfessionalismQuick to Grasp New IdeasTeam PlayerTime ManagementVerbal CommunicationWritten Communication

Hard Skills:

Administrative SkillsClient RelationsClient ServicesCustomer ServiceCustomer SupportRecord KeepingTech Savvy

Salary Range:


Working hours:


Favorite Never pay anyone for job application test or interview.