Job Overview
An IT company is looking for a Help Desk Manager to lead the service desk support team. The candidate will be responsible for overseeing ticket resolution, improving technical support processes, ensuring quality assurance and ticket triage, and enhancing customer satisfaction.
Skills and Requirements
- Extensive IT support experience in a managerial role.
- Proficiency in Windows desktop and server operating systems.
- Understanding of O365 administration and cloud technologies.
- Excellent customer service and problem-solving skills.
- Strong passion for improving processes and commitment.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailConfidenceDependableEfficientHard WorkingLeadershipListeningManagementOrganizedPatienceQuick to Grasp New IdeasResourcefulSelf MotivatedStress ManagementTeam PlayerTroubleshooterVerbal CommunicationWritten Communication
Hard Skills:
Administrative SkillsClient ServicesCloud ApplicationsCompTIACRM Customer Relationship Management SoftwareCustomer ServiceDesktop SupportHelp DeskIT SecurityNetwork AdministrationNetwork SystemsOperating SystemsTeam ManagementTech SavvyTechnical Support
Salary Range:
$100,000-$150,000
Benefits:
Health Insurance, Vacation & Paid Time Off, Employee Development Programs
Working hours:
Full Time