Job Overview
A company is seeking an IT Technician to provide first-level technical support for its vast IT network. Responsibilities will include assisting customers with their IT assistance requests and performing routine technical assistance and maintenance duties.
Skills and Requirements
- Communicate with customers throughout the ticket process.
- Advanced Knowledge of Microsoft Windows, Office 365 suite, and Active Directory.
- Knowledge of computer hardware and applications.
- Able to communicate information to users in a non-technical way.
- Maintain and implement new software features and enhancements.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailConfidenceFriendlyListeningMulti TaskingOrganizedPatienceTeam PlayerTroubleshooterVerbal CommunicationWritten Communication
Hard Skills:
Client ServicesCustomer ServiceDesktop SupportDiagnosing HardwareDiagnosing SoftwareEnd User SupportHelp DeskMicrosoft AccessMicrosoft ExcelSoftware InstallationsSoftware SupportTech SavvyTechnical Support
Salary Range:
$75,000-$100,000
Working hours:
Full-time
