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Job Overview
A technology company is seeking a Customer Service Representative to provide high-quality customer service to merchants by responding to inquiries that come to the support desk via email and telephone.
Skills and Requirements
- Ensure timely reporting, referral, follow-up, and escalation of merchant issues.
- Learn internal systems and apply setting modifications to customer accounts when applicable
- Excellent telephone, interpersonal, and verbal communication skills.
- Technical experience or interest is a plus.
- Excellent telephone, interpersonal, and verbal communication skills.
- Technical experience or interest is a plus.
- No experience necessary, 1 year of related experience preferred.
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Skill Required:
Soft Skills:
Answering TelephonesArticulate ClearlyAttention to DetailClericalConfidenceDependableEfficientFriendlyGreeting ClientsMulti TaskingOrganizedPatiencePrioritizingProblem SolverProfessionalismQuick to Grasp New IdeasSchedulingTeam PlayerTime ManagementVerbal CommunicationWritten Communication
Hard Skills:
Administrative SkillsClient RelationsClient ServicesCustomer ServiceCustomer SupportRecord KeepingTech Savvy
Salary Range:
$0-$50,000
Working hours:
9:00 am - 5:00 pm
